Hi there! I’m a Boston-based User Experience Researcher, passionate about solving business problems while enhancing the experience for the user.
Experience
Forrester
Manager, UX Research
February 2022 – July 2022
Led UX Research strategy for the most comprehensive product launch of Forrester’s 39-year history, directly influencing key changes to the Digital Product Strategy; worked closely with VP of Digital Strategy and the Director or Forrester’s Voice of the Customer program to ensure alignment
Conducted 130+ research sessions with Clients and Employees between January 2021-July 2022
Managed directly one UX Designer who was primarily responsible for assisting with User Research studies and Airtable repository creation
Trained and mentored team of UX Designers on conducting their own moderated and unmoderated research studies using UserTesting.com
Enhanced User Research socialization efforts by presenting findings across a wide group of stakeholders, including: C-Suite, Product teams, Agency partners, IT Leadership and Developers, Marketing, Digital Production teams, Sales Leadership, Customer Success Leadership
Designed and moderated user research studies for Forrester’s digital products
Analyzed and synthesized findings from research
Forrester
Senior User Researcher/ Senior User Experience Practitioner
October 2018-February 2022
Designed and moderated usability studies for Forrester’s digital products
Created Persona for new products by conducting interviews and primary research
Socialized User Research cross functionally by presenting key findings from research studies to the IT and Marketing departments as part of newly established lunch and learn series aimed at evangelizing UX and Consumer research work being done internally
8 years of recruiting experience for user testing on website and mobile application projects
While reporting to VP of CX, focused on Win/Loss program to gain a better understanding of Forrester’s customers and how we could improve their experience, including over 75 interviews with internal Sales reps
Observed, took notes, analyzed key findings from both user and CX research studies
Tracked user behavior and provided analysis for various lead-generating efforts and email marketing activities across multiple platforms using Adobe Marketing Cloud and Google Analytics
Executed front-end web production on all marketing web properties and email templates
Managed design implementations on Forresterʼs third-party hosted websites, collaborating with internal and third-party stakeholders, including investors’ site and careers website
Contributed directly to quality assurance efforts for site relaunches, providing testing, troubleshooting, and UX feedback
Forrester
Digital Marketing/
User Researcher
February 2010-October 2018
Created websites and print materials under design direction of Art Director. Clients included MIT, MGH, Boston University, Partners Healthcare, Massachusetts2020, TeachPlus, John Snow International, Roedel Companies, LLC, The Old North Church.
Developed websites using XHTML, CSS, Javascript, Flash, Wordpress
Produced print layouts for printed collateral for clients using Quark Express and Adobe InDesign
Produced 150-page Physician Directory for Cancer Center at MGH
Coordinated with clients, project managers, and contractors
Myriad Inc. Web and Graphic Designer
September 2007-February 2010
Created interactive demonstrations of the company’s software program using Macromedia Flash
RBM Technologies
Flash Developer
(Contract position)
June 2007-November 2007
Skills
User interviews, survey design, card sorting, usability testing, A/B testing, usability testing, analytics research and analysis, accessibility testing wireframing, heuristic evaluation
User Experience Design and Research
Usertesting.com, OptimalSort, Qualtrics, Figma, FigJam, Adobe Creative Suite, Google docs, sheets, slides, sites, forms, Microsoft Office
Mac and Windows platforms